Question: What hours can I pick up or return a rented vehicle?

Answer: The operating hours of City Car Rental are set from 8:00 AM to 8:00 PM, thereby serving the majority of customers who wish to pick up or return their rented vehicle within this timeframe. However, we understand that flights or other obligations may require flexibility. Therefore, “Flexible Car Rental” is possible outside of standard operating hours, with an additional charge of €20.

This “Flexible Car Rental” allows customers to have the flexibility they need. Understanding the unique needs of each customer, City Car Rental offers enhanced service, whether it be for early arrivals or late departures. Additionally, the company ensures that each vehicle is delivered in excellent condition, offering a comfortable and safe driving experience.

The process is simple and aims to avoid any inconvenience to customers. A notification to City Car Rental about the preferences for pickup or delivery time is enough, and the company takes care of the rest. With “Car Rental Without Waiting”, City Car Rental shows the way to a more customized and satisfactory car rental experience.


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Question : What are the policies for delivery and collection of rental cars at Thessaloniki Airport?

Answer: At Thessaloniki Airport, City Car Rental provides a “Car Rental Thessaloniki Airport” service that aims to maximize customer convenience. This process takes place at Parking P6, located in the arrivals zone, designed to make the “Car Rental Thessaloniki Airport” experience as comfortable and straightforward as possible.

Moreover, our company has made it a priority to simplify the overall process, allowing customers to start their journey in Thessaloniki without delays. This means the delivery and collection process has been made as quick and efficient as possible, ensuring that the waiting time is minimized.


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Question: Do you offer a vehicle pickup and drop-off service at my chosen location?

Answer: The pickup and drop-off service at your chosen location is offered by City Car Rental Thessaloniki, designed to serve our customers with the utmost convenience and flexibility. During the vehicle reservation process, the choice of location for pickup or drop-off can be made, or, should circumstances change, the agreement can be arranged through communication with the company.

The possibility to choose any location within the city of Thessaloniki is provided, aiming to make the service as convenient for the customer as possible. However, it should be known that the offer of this service depends on availability and there may be restrictions due to high demand or special conditions at the selected location.

For the pickup and drop-off process, detailed instructions and support are offered by the staff of City Car Rental, with the goal of ensuring a smooth and trouble-free experience for the customer. Our company prioritizes customer satisfaction and the provision of high-level services.

In the context of offering this service, ensuring comfort and convenience for our customers is a central goal. City Car Rental Thessaloniki is committed to providing solutions that meet our customers’ needs, enhancing the car rental experience.


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Question : What happens if I need to extend the duration of the car rental?

At City Car Rental Thessaloniki, we understand that plans can change, and flexibility is key to a pleasant rental experience. If you find yourself needing to extend your car rental period, the process is simple and customer-centric. Firstly, we recommend contacting us as soon as possible to ensure the availability of the same or an equivalent vehicle. Recognizing the need for a rental extension, we offer the option to reach out to us via phone             (0030 2310202029), email, or through the contact form on our website. The procedure is quick, ensuring that your car rental extension is handled with professionalism and care.

In instances where an extension is necessitated by unforeseen circumstances, we’re here to support you, offering understanding and flexibility. It’s important to note that extending your rental may affect the final price, as each additional day will be calculated at the current daily rental rate.

Our company is committed to making the rental process as comfortable as possible for you, ensuring a seamless transition should you need to extend your rental period. Whether your plans have changed or you simply wish to enjoy more time exploring Thessaloniki and its surroundings, City Car Rental is here to accommodate your needs with ease and professionalism. Remember, for a hassle-free rental extension in Thessaloniki, City Car Rental is your go-to, offering both the reliability and flexibility you need.


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When you see advertisements from our competitors with car rental prices between 5-7 euros per day in Thessaloniki

When car rental prices seem amazingly low at first glance, it can be exciting. However, it’s important to understand that often, if something seems too cheap to be true, there’s probably a catch. Frequently, these low prices do not include insurance costs and offer only the most basic coverage. Additionally, there may be hidden charges for extra services that are revealed upon pickup or return of the car. Our company offers high-quality services with complete price transparency. Our prices additionally include all necessary insurances and extras without hidden charges, meaning you can find a dream car in Thessaloniki with safety and at a low cost. Don’t hesitate. Our final choice guarantees the best rental experience with/without transparency and accurate pricing.


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Can I choose a specific car model for my rental?

Yes, at City Car Rental, we allow you to specify your preferred car model for your rental, subject to availability. We understand how important it is for you to have the perfect vehicle that fits your needs and preferences, whether that means a car with specific features or a model that offers you the ultimate comfort and driving experience.

To ensure the availability of your desired model, we recommend making your reservation well in advance. Demand for specific models can be high, and early booking is the best way to ensure that the car of your choice will be available for you. In the event that the model you have chosen is not available on the day of the rental, we will offer you another vehicle with similar features and performance, ensuring that your experience with us will be comfortable and enjoyable.


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How does the vehicle delivery and collection process work?

The delivery and collection process of a vehicle with City Car Rental in Thessaloniki is organized and tailored to serve customers with the utmost convenience and safety. Whether you prefer to pick up the vehicle from the center of Thessaloniki or from the Thessaloniki airport, City Car Rental is there to meet your needs.

During the vehicle’s delivery, a company representative will meet you to conduct a joint inspection of the vehicle. This ensures that both parties are informed about the condition of the car before its use. You will have the opportunity to discuss any questions or specifics about the use of the car, ensuring a smooth rental experience.

Upon collection, the vehicle will be inspected again for any damages, and the necessary documents for the return will be completed. This process ensures safety and transparency for every customer, making the car rental experience with City Car Rental easy and reliable.


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How can I rent a car for my holidays in Thessaloniki?

To rent a car for your holidays in Thessaloniki through City Car Rental, you can follow these steps:

  1. Visit the City Car Rental website.
  2. Select your rental dates and pickup location.
  3. Choose the car that fits your needs from the vehicle catalog.
  4. Fill out the booking form with your details.
  5. Confirm your booking and proceed with the payment.

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Question: What is not included from coverage in my rental?

Answer: Full coverage does not include:

  1. Damage to the vehicle’s wheels and tires
  2. Damage to the underside of the vehicle
  3. Damages or mechanical failures indicating misuse
  4. Expenses arising from refueling with the wrong fuel
  5. Cost of destruction or loss of the vehicle’s key
  6. Loss of spare tire and related tools
  7. Loss of safety triangle and fire extinguisher
  8. Destruction or loss of luggage compartment cover
  9. Interior damages
  10. Bio-cleaning service if the vehicle is returned with an excessively dirty interior
  11. Administrative accident fees in case of tenant’s liability

Understanding what your “car rental insurance” covers will give you the necessary peace of mind while driving. At City Car Rental, our goal is to make your rental experience as transparent and straightforward as possible, ensuring you are fully informed about the extent of your insurance coverage. If you have any questions or need further clarification on insurance policies and coverage, our dedicated customer service team is here to assist, ensuring your peace of mind throughout the rental period.


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Question : What should I do in case of an accident or damage to the rental car?

Answer: In the event of an accident or damage, immediately contact the car rental company and follow their instructions. It’s important to record the damage and collect any relevant documents or information (e.g., a police accident report, photos of the damage). This will facilitate the assessment of the damage and the repair of the vehicle.


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Question : What insurance is included in car rental?

Answer: The insurance coverage provided with car rental includes:

  • third-party liability
  • comprehensive vehicle insurance
  • collision damage to the rented vehicle
  • total theft of the vehicle (only with relevant police report)
  • personal accident insurance for driver and passengers
  • glass breakage
  • 24-hour roadside assistance
  • insurance coverage for ferry transportation to an island
  • insurance coverages only within Greece
  •  24-hour Accident Care

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Question : Is there an age limit for renting a car?

Answer: Yes, most car rental companies in Thessaloniki have a minimum age limit, usually 21 years. For certain categories of vehicles, you may need to be at least 25 years old. Additionally, drivers under the age of 23 may be subject to additional fees.


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Question : What documents do I need to rent a car in Thessaloniki?

When renting a car in Thessaloniki, Greece, or in most places around the world, you typically need to present the following documents:

1. Driver’s License: You must have a valid driver’s license that has been held for at least one year (some rental companies require two years). If your license is not in the Roman alphabet (i.e., if it is in Arabic, Greek, Russian, or Chinese), you will likely need an International Driving Permit (IDP) as well.

2. International Driving Permit (IDP): If your driver’s license is not issued in the EU and does not use the Roman alphabet, an IDP is often required along with your national driver’s license.

3. Credit Card: A valid credit card in the name of the primary driver is required to cover the rental deposit and any additional charges. Some companies might accept debit cards, but this can significantly limit your options and potentially lead to higher deposits.

4. Identification: A valid passport or, for EU residents, a national ID card might be required as additional identification.

Different rental companies may have additional requirements or variations on these basics, so it’s a good idea to check with your specific rental company before you arrive. It’s also wise to inquire about any insurance requirements or options, as well as any restrictions or additional fees that may apply, such as for young or elderly drivers.

driving licence type


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Explore the Comprehensive FAQ of City Car Rental for a Seamless Car Hire Experience

Welcome to the City Car Rental FAQ section, designed to address all your car hire queries and ensure a hassle-free rental experience. At City Car Rental, we understand the complexities and concerns that come with renting a vehicle. That’s why we’ve meticulously crafted an extensive list of frequently asked questions, aiming to resolve any uncertainties you might encounter. From selecting the perfect vehicle for your journey, understanding insurance coverage options, to clarifying payment methods, our FAQ is your go-to resource for reliable and detailed information.

Why Choose City Car Rental?

Discover the unparalleled convenience and freedom of exploring your destination with a car from City Car Rental. Our mission is to provide you with an efficient, enjoyable, and stress-free car hire service. By booking with us today, you’re not just renting a car; you’re unlocking the opportunity to explore at your own pace, with the comfort and flexibility that only a private vehicle can offer.

Comprehensive Coverage for Every Journey

Navigating through insurance options can be daunting. Our FAQ section demystifies car rental insurance, presenting clear, straightforward answers about coverage plans. Whether you’re wondering about basic liability insurance, collision damage waivers, or supplemental insurance products, we’ve got all the information you need to make an informed decision, ensuring peace of mind throughout your rental period.

Flexible Payment Solutions Tailored to Your Needs

Understanding payment terms is crucial for a smooth rental experience. In our FAQ, you’ll find detailed explanations of our payment policies, including deposit requirements, acceptable payment methods, and cancellation policies. We strive to offer flexibility and convenience, accommodating different needs and preferences to facilitate a seamless booking process.

Selecting the Perfect Vehicle for Your Adventure

Choosing the right vehicle is essential for an enjoyable trip. Our FAQ provides insights into our diverse fleet, offering guidance on how to select a car that best fits your needs, whether you’re looking for economy, comfort, or luxury. Plus, we share tips on considerations like fuel efficiency, luggage capacity, and additional features, ensuring you find a vehicle that complements your travel plans perfectly.

Book Your City Car Rental Today

Ready to embark on your next adventure with confidence and ease? Visit our FAQ section to find answers to all your car rental questions and prepare for an unforgettable journey. Experience the freedom and convenience that comes with a quality rental car from City Car Rental. Book now and take the first step towards a smooth and enjoyable travel experience.